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• Shipping terms and delivery time:

FREE DELIVERY for EU countries: Great Britain, Germany, France, Belgium, The Netherlands, Italy, Luxembourg, Monaco, and Austria, on orders over 50 euros and no more than 10kg weight.

If you want to place an order with a weight more than 10 kg please contact us at:  mariscal@gourmetfoodspain.co.uk telephone nr. +34 877050863, and we will find the best shipping proposal for you.

FREE DELIVERY for Spain under 25Kg, except orders to Canarias, Ceuta and Melilla. Please contact us for specific shipping prices.

Allow 3-4 days for delivery at destination after your order confirmation. Your order will arrive in 3 – 4 working days. There are no weekend deliveries.

• Order confirmation by email.

We will confirm every order to your email with full details about the products, shipping cost, and expected delivery time.

• B2B (business to business) and B2C (business to client) ecommerce:

All prices include Spanish VAT. Our ecommerce It´s a B2C online shop. If you are a company with VAT registration nr. (ROI in EU), please contact us to place your orders and being invoiced according to VAT regulations.

We currently deliver to EU countries: Great Britain, Germany, France, Belgium, The Netherlands, Italy, Luxembourg, Mónaco, Austria and Spain. If you want to place an order from outside the countries related above, please contact us.

• Exchanges and Returns

If for any reason you are not satisfied with your purchase, you can contact us by phone on +34  877050863 and by email to mariscal@gourmetfoodspain.co.uk clearly stating the problem or the reason for the return/exchange. We will respond to emails immediately to find a solution and to inform you about the steps to follow as appropriate. For any exchange or return our authorization is required in advance.

• Cooling off period

If you want to cancell and order please keep us informed before the expected delivery from our factory. You will be informed about the departure date by email.

• Payments Conditions

Paypal

Debit/Credit Card: VISA and Master Card, American Express, etc.

TT transfer (please contact us to get our IBAN)

• Labelling.

All products comply with Spanish and/or  British regulations concerning labelling terms.

• Your personal data protection policy

Your data will not be used for any more purpose than the correct order confirmation and delivery, unless you specify your intention to be included in our commercial data base to keep you informed about our latests news and special promotions to our clients. If you want to belong to our clients data base, please send us your acceptance to email: mariscal@gourmetfoodspain.co.uk

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• Law and jurisdiction

Any dispute will be solved in Spain according to Spanish regulations.

• About us:

Mariscal & Sarroca is a V.A.T. registered Spanish company: ES B 99378168

Managing Director: Antonio Mariscal

Marketing Director: Yolanda Sarroca

Commercial Office C/Marques de Tamarit 3C 43893 Altafulla – Tarragona. Spain

Tel: + 34 877050863 / +34 877050864 Fax: + 34 977 652402